Support

Get help with Steve.

Answers to common questions first. If that does not solve it, open a tracked ticket — you get a reference number and the team replies in the same thread.

Common questions

Are my funds custodial?+

No. The agent wallet keypair is generated in your browser and never touches the server. Value-moving actions show an unsigned transaction preview and are signed locally by your unlocked wallet.

Wallet safety

What do AI credits pay for?+

Inference only. SAP MCP premium tool fees are covered by the Steve-sponsored lane when bridge status reports it ready; Solana network fees are always paid per transaction and shown in the approval preview.

Credits

Why did a transaction fail simulation?+

Most simulation failures are slippage or stale prices on volatile routes. Rebuild the quote, or raise slippage within your risk policy. The error message names the exact instruction that failed.

How do agent wallets and XP work?+

Your agent wallet is derived from an owner-wallet signature and can be revoked by the owner at any time. Arena XP accrues from verified missions; $STEVE holder tiers boost XP and discount builder fees.

$STEVE utility

Which tools are available to my agent?+

The full SAP MCP catalog (390+ tools) is searchable in chat via sap_search_tools; high-frequency families are bound directly. Ask the agent for any capability and it will discover the right tool.

Capabilities

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